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When You Leave

Discharge and Home Care

Discharge Instructions

Before you leave the hospital, your physician and nurse will give you detailed instructions regarding your continued recovery. You will be told about medications, special diets, activity restrictions and the need for follow-up care. You will receive an instruction sheet that we will ask you to sign. If there is something you do not fully understand, please ask questions before you leave the hospital. If you have any additional questions or concerns regarding your discharge plan after you leave the hospital, contact your physician directly.

Case Management

Case managers are registered nurses and licensed social workers who will coordinate your discharge and any ongoing care if needed. This may include assistance with skilled rehabilitation, skilled home nursing care, private-duty home care, medical equipment, or community resources.

Going Home

When your doctor feels that you are ready to leave the hospital, he or she will authorize a discharge from the hospital.

Here are few tips to make the discharge process run smoothly:

  • Verify your discharge date and time with your nurse or doctor
  • Have someone available to pick you up when you are ready to be discharged
  • Collect any belongings we may have held for you in our safe
  • Check your room, bathroom and bedside table carefully for any personal items
  • Make sure you and/or your caregiver has all necessary paperwork for billing, referrals, and prescriptions

Home Health Care

Your physician may decide that you need follow-up care at home. If so, your doctor may refer you to home care program and services may include nursing care, personal care by a home health aide, physical therapy, occupational therapy, speech therapy, medical social services, as well as arrangements for needed medical supplies and equipment. Services may be covered by Medicare, Medicaid or paid privately by the individual. Patients always have the right to select the agency of their choice and Saint Anne’s case managers can provide a comprehensive list of other home care services located within your community. Please speak to your physician or discharge nurse case manager for a list of agencies.

Financial Information

Financial Information about Your Hospital Bill

If you have any questions regarding your bill after discharge, please call Steward Customer Service (for billing) at 1-877-228-3873. Any portion of your bill not covered by insurance can be paid by check, money order, cash or credit card. You may also contact the Cashier’s Office at Saint Anne’s Hospital at 508-674-5600, ext. 2096, with questions about your bill or to pay in person. Billing addresses and telephone numbers for the following physician services are below.

Payment may be mailed to:

Cashier’s Office
Saint Anne's Hospital
795 Middle St.
Fall River, MA 02721
508-674-5600, ext. 2096

Radiology
Steward Medical Group
P.O. Box 417058
Boston, MA 02241-7058
800-258-3599

Pathology
Steward Medical Group
P.O. Box 417069
Boston, MA 02241-7069
800-927-0035

Emergency Department Physicians
Steward Emergency Physicians
PO Box 417379
Boston, MA  02241-7058
866-969-6774

Radiation Oncology – Brigham and Women’s Physician Organization
Department of Radiation Oncology
PO Box 31195
Hartford, CT 06150
866-256-3069

 

You may also remit payment to our cashier:

Monday through Friday, 8 a.m. to 4:30 p.m.

Financial Counselors

The hospital has bilingual, state-certified financial counselors available to assist you. Our counselors can help you develop an extended payment plan, as well as obtain health insurance that best meets your needs. As state-certified application counselors, they can provide enrollment assistance for state and private health plans. To speak with a financial counselor, call 508-235-5047 or 508-235-5398.

Patient Satisfaction Survey

Shortly after you leave the hospital, you may be randomly selected to receive a confidential patient satisfaction survey about your hospital stay. Please take a few minutes to let us know about your experience by completing and returning the survey. Your ratings and comments are important to help us improve care.