May 11, 2021

Saint Anne’s Hospital Recognized for Excellence in Patient Safety and Outstanding Patient Experience

Saint Anne’s Hospital announced today that it has achieved two quality distinctions from Healthgrades, the leading marketplace connecting patients and providers: the Healthgrades 2021 Patient Safety Excellence Award™ and the Healthgrades 2021 Outstanding Patient Experience Award™. 

Saint Anne’s Hospital is the only hospital in New England to earn both awards for five straight years.

Each year, Healthgrades releases these awards to recognize the top 2% of eligible hospitals in the nation for excellent performance in safeguarding patients from serious, potentially preventable complications, as well as providing a positive experience for patients during their hospital stay. Healthgrades evaluated just over 4,500 hospitals and recognized Saint Anne’s Hospital as one of 84 elite hospitals that achieved both patient safety excellence and outstanding patient experience distinctions and the only hospital in the state of Massachusetts.

“Saint Anne’s Hospital has built a culture focused on providing an exceptional experience for every patient, in a safe environment,” said Michael Bushell, President of Saint Anne’s Hospital. “I’m tremendously proud of our entire team for maintaining this high level of care so consistently over time, particularly throughout the challenging events of the past year.” 

“Hospitals that have received both the Healthgrades 2021 Patient Safety Award and Healthgrades 2021 Outstanding Patient Experience Award are not only providing exceptional patient care, but doing so year after year,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “Given the changing healthcare landscape amidst COVID-19, its more important now than ever for patients to pay attention to hospital quality when researching where to seek care. We congratulate these organizations for their commitment to hospital quality.”


Healthgrades 2021 Patient Safety Excellence Award™

From 2017 to 2019, four patient safety indicators accounted for 72% of all patient safety events (collapsed lung, hip fracture due to an in-hospital fall, pressure or bed sores and catheter-related bloodstream infections). Healthgrades found that patients treated in hospitals receiving the Healthgrades 2021 Patient Safety Excellence Award were, on average*:

  • 50.3% less likely to experience a collapsed lung due to a procedure or surgery in or around the chest, than patients treated at non-recipient hospitals.* 
  • 60.3% less likely to experience an in-hospital fall resulting in hip fracture, than patients treated at non-recipient hospitals.* 
  • 66.5% less likely to experience pressure sores or bed sores acquired in the hospital, than patients treated at non-recipient hospitals.* 
  • 65.4% less likely to experience catheter-related bloodstream infections acquired in the hospital, than patients treated at non- recipient hospitals.* 

During the study period (2017 through 2019), Healthgrades 2021 Patient Safety Excellence Award recipient hospitals demonstrated excellent performance in safeguarding Medicare patients, as measured by objective outcomes—risk-adjusted patient safety indicator (PSI) rates—for 13 PSIs defined by the Agency for Healthcare Research and Quality (AHRQ). A 14th PSI included in the evaluation is Foreign Objects Left in Body During a Surgery or Procedure, which is a “never” event and does not have an expected rate.


Healthgrades 2021 Outstanding Patient Experience Award™

In addition to being recognized as one of Healthgrades 2021 Patient Safety Excellence Award recipients, Saint Anne’s Hospital also out-performed peer hospitals in providing outstanding patient experience.

Healthgrades evaluated performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 29-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of the care they receive in a hospital, ranging from cleanliness and noise levels in patient rooms to factors such as provider communication and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family as well as their overall rating of the hospital.

“Our staff share a commitment to our patients and to each other. Staff feel supported in their work and hold each other accountable for delivering an exceptional experience to our patients,” said Carole Billington, MSN, RN, NEA-BC, Chief Operating Officer/Chief Nursing Officer.

View Healthgrades hospital quality methodologies.

*Statistics are calculated from Healthgrades Patient Safety Ratings and Excellence Award methodology which is based primarily on AHRQ technical specifications (Version 2020.0.1) to MedPAR data for years 2017 through 2019 and represent 3-year estimates for Medicare patients only.