To the Ambulatory Surgery Center staff in Dartmouth:
Thank you for all you do! Over the past few months, I have come into your surgical center for multiples procedures, twice for carpal tunnel and one other event. Today, I brought my mother for surgery. Each time I have been here, I have seen the professionalism, knowledge and sincere caring attitude displayed by the entire staff. I know you must have hard days and difficult patients, but your ability to work through that and meet the next patient with a smile is wonderful. Thank you from someone who appreciates all you do!
I just wanted to send you a personal note to express my sincere gratitude for helping me through every step of my procedure. From the moment of my arrival until the time of discharge, all of you worked so hard to ensure that I was comfortable and fully informed. You are all consummate professionals who clearly are committed to providing patient-centered care!
~ Sent to the Surgical Care Team at Saint Anne's Hospital's Ambulatory Surgery Center in Dartmouth, MA
I was very nervous when I got there, but in a short amount of time, I felt more relaxed. All the nurses were great and very attentive. I left feeling good and that everything was going to be fine, and it was.
When asked “What can we do to improve?”:
Build more hospitals like this one!! I had my right knee done in February 2018 – your systems in every category have improved 100%. Every person in this hospital has extended their talents and patience 115% - you should all be very proud. I will recommend your service to all of my friends.
Excellent meals. The best hospital I’ve been to. Spacious with great alternatives for sitting for both patient and visitors. I truly can’t say enough! I will use this hospital exclusively!
For the last couple of days, I have tried to think if I could name someone who deserves recognition, but that would be impossible, they ALL do. Everyone went above and beyond in taking care of my mother. I often asked how they liked working at Saint Anne's and all replied the same...I Love It, and it shows in all they do. We were very fortunate to have the caring, loving group of professionals, and so are you. Saint Anne's will now be our family's hospital.
The level of care I received beats all standards that anyone can set. The team on the St. James unit is remarkable and such a great group of people that show professionalism and treated me as if I was the only person that mattered. They were patient, kind, funny, and displayed the characteristics which great relationships are built on. … Your staff wasn't just doing their job. They are all fantastic and care genuinely about each person they care for. … Thank you to the whole staff for making me have hope in a social culture that says the type of affection and commitment they displayed doesn't exist. I love them all and wish the best for each person.
Staff person was great, even put an American Flag sticker on my wrist band. Very nice touch for we veterans. Nice to know we are appreciated.
This is a note to let you know what a competent, caring, wonderful staff you have! The nurses, doctors, and dietary staff were just amazing. They went beyond caring to make my stay comfortable and less frightening.
The staff were kind, considerate and compassionate to us. We appreciated their thoughtfulness, attention to details, and generosity of spirit. Everyone was highly motivated and possessed a strong sense of service, making the delivery of Saint Anne’s health care unequivocally the best. All staff members have a strong sense of professionalism when it comes to upholding medicine’s timeless values. Saint Anne’s is justifiably an amazing healthcare facility.
The Southern New England Surgery Center is one of the nicest and friendliest places to have any procedure performed. I commend everyone on their hard work and care that they provided for me.
You ought to be proud to have them working for you [at Saint Anne's Hospital Ambulatory Care Center – Hawthorn]. They are sociable, caring, loving people. They put their heart in their work. They make you feel relaxed.
At Saint Anne’s, the nurses, physicians, translators would explain things to you. The care my relative received was perfect, wonderful; we did not have to ask for anything. I will recommend Saint Anne’s to family, friends and neighbors. This is a five-star-plus hospital … best care ever … the staff are wonderful, amazing. God bless you all to give all the strength to keep doing your jobs.
This was my first time at Saint Anne’s Hospital, and, to tell you the truth, I was a little bit afraid. But …from day one here, I have changed my mind completely. Everyone (and I do mean everyone) has been so kind and caring. They all go out of their way to help in any way to help you. You have a wonderful staff, starting from housekeeping, food servers, nurses’ aides, PT, occupational therapy, right up to RNs, PAs, and doctors. They all work together.
“Your staff are extraordinarily compassionate and kind. They are knowledgeable about the many services that Saint Anne’s offers. To be more specific, I am impressed with the cleanliness; quality and presentation of food and beverages; the actual facilities; and the comfort of your rooms and baths. Most of all, it is the quality and caring that your patients receive. We are cherished and valued. Human life is highly valued here at Saint Anne’s. God bless you, and thank you for taking such good care of me during each stay.”
I was treated like I was the only one there. I was treated with utmost care in such a way I knew I was going to get better and leave this hospital a lot healthier than when I was admitted. Everyone acted in a professional manner and also in a human manner; you felt that they really cared and were not just going through the. If in the future I happen to be ill again and need to be hospitalized, Saint Anne’s is the place to be. Thank you again for treating me with dignity and compassion.