Your health and safety are our top priority.
Saint Anne's Hospital is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment – with confidence and without fear.
Our Safe and Ready program consists of rigorous standards ensuring patient safety, confidence and convenience:
- The Emergency Department is organized to be a safe place to treat all emergency patients.
- A stringent cleaning policy has been implemented throughout the hospital.
- A strictly controlled visitor and masking policy is required for patient safety.
You can rest assured that we have made the necessary preparations to care for you in a safe, controlled and professional way.
We’re here, and we’re ready to provide the care you need.
Our visitor guidelines - effective 12/4/20
For inpatients (patients who have been admitted to the hospital):
We know visitors can have an important impact on patient care. At this time, most patients who have been admitted to the hospital may have one visitor at a time. This is possible because all of our patient rooms are private rooms.
All visitors must be screened for symptoms of possible COVID-19 infection. They will receive a visitor badge and must wear a mask at all times, perform hand hygiene before visiting a patient, and remain in the patient's room, maintaining a distance of at least 6 feet at all times.
- Children under the age of 18 are not allowed to visit, unless they are the child of a patient.
- Patients who are COVID-positive, or suspected of being COVID-positive, may not have visitors.
- Except in unique circumstances, visitors are restricted on our geriatric psychiatry units in Fall River and Stoughton. For more information, please call the Fall River unit at 508-689-3300, or the Stoughton unit at 781-297-1662.
- Some exceptions may be made for compassionate care situations. These must be discussed case by case with our health care team. They will be happy to answer questions about specific situations.
For our Emergency Department:
For the health and safety of our Emergency Department patients, we are not allowing visitors in our waiting area. Visitors are asked at the entrance to provide contact information and wait outside the hospital until called. This is to protect you and others.
Please note: Birth partners, parents of patients under the age of 18 years old, attorneys of patients, and support persons for patients with intellectual and/or physical disabilities are not considered visitors. They may accompany patients but must be screened.
For surgical and endoscopy patients (hospital campus):
Patients arriving for surgery may bring one designated support person. Upon arrival, this person will be screened for COVID-19 and receive a visitor badge. They will be allowed to accompany you to our Day Surgery area, where they may stay with you during your admission process. After providing their best contact information, they will be asked to wait outside of the hospital until called after your procedure. Once you have been admitted to a patient room, your support person may visit you.
For our outpatient and satellite services, including our surgery centers:
In general, those accompanying patients for tests or services are asked to wait outside the facility after checking in. When you arrive, we will let you know best next steps.
Exceptions: Birth partners, parents of patients under the age of 18 years old, attorneys of patients, and support persons for patients with intellectual and/or physical disabilities are not considered visitors. They may accompany patients but must be screened.
For assistance to telephone a patient’s hospital room or speak to a hospital department, please call the main hospital number: 508-674-5600.
Everyone on Steward properties must have a mask on at all times, including patients, support persons, and visitors. If you do not have a mask, you will be given one. This measure has been put in place for your protection, as well as the protection of patients and hospital staff. We ask for your understanding and appreciate your cooperation in our commitment to keeping our community safe.
Steward Health Care is committed to the safety, health and well-being of our patients, staff, and the communities we serve. We will provide additional updates as they become available.
In the meantime, for more information, please contact your doctor, or visit the Centers for Disease Control (CDC) and Prevention website on Coronavirus.