Saint Anne'sPatient and Visitor Information

Interpreter Services

American Sign Language Why do we have Interpreters?

Saint Anne's Hospital is committed to providing linguistically and culturally appropriate services to our patients and families. We have an experienced team of trained medical Interpreters on staff. Click on the following link to meet our interpreter team. In the medical setting, it is essential that patients actively participate in a dialogue with their health care providers. The need to understand information, diagnoses, and directions accurately is crucial before making medical decisions that affect one's own treatment or that of a loved one. While many of our Limited English Proficiency (LEP) patients and their families use English in other settings, it may not be the language they prefer to utilize for medical care. In addition, feelings of anxiousness or fear about a diagnosis or illness can affect communication. This often happens in emergency situations when a person may be too nervous to communicate clearly in anything other than his/her primary language. Interpreter services bridges linguistic and cultural gaps that may exist between a patient and the medical provider while maintaining strict patient confidentiality.  

Interpreters are available 24 hours per day.

Português

audio file  Por favor clique na gravura do alto falante para ouvir uma mensagem de serviço público do Departamento de Saúde Pública de Massachusetts. 

Español

audio file  Por favor haga clic sobre el símbolo de la bocina para escuchar un mensaje de audio del servicio público de Massachusetts Department of Public Health.

Traditional Chinese

audio file  請點擊揚聲器按鈕以收聽由麻州公眾健康局提供的語音資。

Tiếng Việt

audio file  Xin hãy bấm vào nút hình cái loa đe nghe thông tin từ Bộ Y Tế CôNG CộNG của Tiểu Bang Massachusetts.

عربي

audio fileلطفاً – أُنقر على أيقونة السّماعة لسماع رسالة الخدمات الحكومية من إدارة ماساشيوستس للصّحة العامة

Kreyòl Ayisyen

audio file  Tanpri peze klikè ya pou-w kapab tande mesaj Depatman Sante Piblik Massachusetts lan.

русский

audio file  Нажмите, пожалуйста, кнопку "Динамик" и прослушайте сообщение Управления здравоохранения штата Массачусеттс.

Interpreter services are provided at no cost to patients, family members and companions involved in patient care. You do not have to bring your own interpreter. If you prefer to have a family member or friend interpret on your behalf, we will respect your preference. Be aware that minors are legally prohibited from interpreting for both patients and family members. You may change your mind and request a trained medical interpreter at any time. If you would like to have a medical interpreter throughout your upcoming appointment, you will need to request this service from our patient registration staff, notify your provider's office when scheduling the appointment, or simply let your health care team know at any time.    

How to reach an interpreter at Saint Anne's Hospital:

Saint Anne's Hospital's team of health care providers and support staff work closely with interpreter services to ensure that our medical interpreters are prepared to support your care. In the event that you need to reschedule your appointment or have questions related to ongoing care, contact interpreter services or your provider's direct number to discuss your situation. Contact information for our department is listed below.

  • Portuguese: 508-235-5235

  • Spanish: 508-235-5236

  • Cape Verdean Creole: 508-235-5237

  • English/Other: 508-235-5234

Email: sah.interpreter@steward.org

In emergency or short-notice situations, when an in-person interpreter is not immediately available for a specific language, we may utilize telephonic and/or video remote interpretation. Saint Anne's Hospital has invested in the latest communications technology in order to ensure that our LEP patients always receive an equivalent standard of care compared to non-LEP patients. Our services include customized wireless conference phones and dual-handset phones stationed at key hospital departments with access to both staff and outside Interpreters in 200 languages and dialects. We offer video remote interpreting supported with a computer and webcam when assisting deaf patients through American Sign Language (ASL) to supplement in-person ASL Interpreters requested from the Massachusetts Commission for the Deaf and Hard of Hearing (MCDHH). We also support video remote interpretation for a number of our most frequently requested languages.

Directions to Saint Anne’s Hospital

Address: 795 Middle Street, Fall River, MA 02721 (click here for map)

If you will be receiving sedation during your procedure, you must be accompanied by a responsible adult, whether driving to the hospital, or using public transportation.

From Providence, RI/points west

Take Route I-195 East to exit 5 (Route 138 South).
Bear left at fork to Route 138 (North Tiverton).
Bear right off exit onto Milliken Boulevard.
At light, go straight to the top of the hill.
Bear right onto South Main Street.
Saint Anne’s Hospital is on the left at the first set of traffic lights.

From New Bedford, MA/points east

Take Route I-195 West to exit 7 (Plymouth Avenue).
Take Exit 7 (Plymouth Avenue) and follow to traffic lights at bottom of exit.
Go left on Plymouth Avenue and follow for 0.5 miles to the third set of traffic lights at top of hill (Lyon Street).
Go right on Lyon Street and follow to stop sign (intersection with Second Street).
Continue across intersection to Middle Street and follow Middle Street almost to traffic lights.
Hospital entrances are on the left.

From Newport, RI/points south

Take Route 24 north to I-195 West to exit 7 (Plymouth Avenue).
Take Exit 7 (Plymouth Avenue) and follow to traffic lights at bottom of exit.
Go left on Plymouth Avenue and follow for 0.5 miles to the third set of traffic lights at top of hill (Lyon Street).
Go right on Lyon Street and follow to stop sign (intersection with Second Street).
Continue across intersection to Middle Street and follow Middle Street almost to traffic lights.
Hospital entrances are on the left.

From Boston/Taunton, MA/points north

Take Route 128 South or I-93 South to Route 24 South.
Route 24 South connects to Fall River via I-195 West.
Take Exit 7 (Plymouth Avenue) and follow to traffic lights at bottom of exit.
Go left on Plymouth Avenue and follow for 0.5 miles to the third set of traffic lights at top of hill (Lyon Street).
Go right on Lyon Street and follow to stop sign (intersection with Second Street).
Continue across intersection to Middle Street and follow Middle Street almost to traffic lights.
Hospital entrances are on the left.

Parking Information

Free patient valet parking is available Monday through Friday, 6 a.m. - 7 p.m. at the main entrance on South Main Street and the Emergency Services entrance on Middle Street.

When you arrive at the hospital

Enter via the main entrance. If you have pre-registered, go directly to your scheduled appointment. If you have not pre registered, report to Patient Registration located in the main lobby.

Directions to Saint Anne’s Center for Pain Management in Swansea

Address: 440 Swansea Mall Drive, Swansea, MA 02777 (click here for map)

If you will be receiving sedation during your procedure, you must be accompanied by a responsible adult, whether driving to the hospital, or using public transportation.

From Saint Anne's Hospital Main Campus 

Go west on Middle Street, and turn right onto Broadway (Route 138) for 0.5 miles.
Take ramp onto I-195 West and bear right, then immediately left to cross the Braga Bridge toward Providence, RI.
Continue for 5.1 miles.
Take Exit #3 (Swansea/Route 118) toward Swansea.
Take the next two left turns (US 6 East; Swansea Mall Drive) for 0.8 miles (past the Swansea Mall), until you see the Pain Management Center/East Bay Surgery Center on your left.
Take the second left from the entrance and use our free on-site parking lot.
Pain Management is located on the second floor.

Directions to Saint Anne’s Radiation Oncology, Dartmouth Campus at Hawthorn Medical Associates

Address: 537 Faunce Corner Road, North Dartmouth, MA 02747 (click here for map)

From Saint Anne's Hospital Main Campus 

Head east on Middle Street.
At the first four-way stop sign, cross over onto Lyon Street.
At stop light, turn left onto Plymouth Avenue and go 0.5 miles.
Turn right and take ramp onto I-195E toward New Bedford/Cape Cod for 9.0 miles.
Take Exit #12/Faunce Corner Road onto Faunce Corner Mall Road.
Continue on Faunce Corner Road for 1.3 miles.
Arrive at 537 Faunce Corner Road (Hawthorn Medical Associates) on the right; use our free on-site parking lot.
Take 2nd entrance and follow to the oncology center.

Directions to Saint Anne’s Fernandes Center for Children & Families and Adult Outpatient Rehab in Fall River

Address: HUB International/Feitelberg Building, 222 Milliken Boulevard, Fall River, MA 02721 (click here for map)

From Saint Anne's Hospital Main Campus 

Head north on South Main Street for 0.5 miles.
Turn left onto Columbia Street for 0.1 miles.
Take a right at the lights, onto Milliken Boulevard.
Your destination will be on the right, past the Dunkin Donuts.
Free on-site parking is available on both sides of the street.

Directions to Saint Anne's PrimaCare MRI in Fall River

Address: Durfee Mills Building, 289 Pleasant Street, Building #4, Suite 101, Fall River, MA 02721 (click here for map

From Saint Anne's Hospital Main Campus 

Head north on South Main Street for approximately 1 mile.
Turn right at the light at Government Center onto Sullivan Drive.
Bear left at the fork and get in the immediate right hand lane.
Proceed through the lights onto Pleasant Street and take first right (after highway entrance) into the free on-site parking lot.
Proceed to Building #4, Suite 101.

Directions to Narragansett Mills (CT and X-ray) in Fall River 

Address: Narragansett Mills Building, 1565 North Main Street, Fall River, MA 02720 (click here for map)

From Saint Anne's Hospital Main Campus 

Head north on South Main Street for 0.7 miles.
Continue north onto North Main Street (past Route 6) for an additional 1.5 miles.
Make right turn onto Narragansett Street.
Make an immediate left turn into parking lot.
Free Valet Parking available on-site.

Directions to Saint Anne's Southern New England Surgical Center in Attleboro 

Address: 738 Washington Street, Attleboro, MA 02703 (click here for map

If you will be receiving sedation during your procedure, you must be accompanied by a responsible adult, whether driving to the hospital, or using public transportation.

From the North

I-95 (South) to exit 2B (Route-1A North).
Merge onto Newport Avenue (1A), then turn left at the second stop light ( Carleton Street).
Follow Carleton Street to Route 1 for 0.3 miles, then turn left on Route 1 ( Washington Street).
The surgery center will be on your left in 0.2 miles.

From the South

I-95 (North) to exit 2B ( Massachusetts).
Merge onto Newport Avenue (1A), turn left at the second stop light (Carleton Street).
Follow Carleton Street to Route 1 for 0.3 miles, then turn left on Route 1 (Washington Street).
The surgery center will be on your left in 0.2 miles.

From the West

Take I-295 North to US 1 South (exit 1A).
Follow US-1 South ( Washington Street) for 2.9 miles.
The surgery center will be on your left in 0.2 miles.

 


Natalia Konarski

Natalia Konarski
Manager, Interpreter Services

Natalia Konarski was born in the Azores, Portugal and spent her early years growing up in Fall River, Massachusetts. She now resides in Westport, Massachusetts with her husband and children.  Fluent in both Portuguese and Spanish, Natalia completed her Bachelor’s Degree in Spanish at U-Mass Dartmouth and has held multiple roles at Saint Anne’s Hospital since 1985. Natalia has previously worked as a freelance medical & legal interpreter, advertising consultant, interpreter training consultant and as a professor for the English/Portuguese Community Interpreting Certificate Program at Bristol Community College. Natalia can be reached at 508-235-5324 or natalia.konarski@steward.org.

Lindsey Medeiros, ASL Interpreter

Lindsey Medeiros
American Sign Language, State-Certified Interpreter

Lindsey Medeiros has been a Commonwealth of Massachusetts state-certified American Sign Language Interpreter since completing Northeastern University's ASL Interpreter Program back in 2009. Lindsey has been on staff at Morton Hospital since 2011 and now provides ASL, Signed English, Closed Vision, and Tactile support for Steward providers and deaf/hard of hearing patients throughout southwestern Massachusetts and Greater Boston.


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